Resource Intelligence Dashboard
Privacy Protected: All data shown is anonymously aggregated from voluntary user feedback. Individual usage is never tracked or visible. Minimum 5 responses required before any data appears.
You're viewing: Group Leader Interface
This is what group leaders see when making recommendations in real-time
What's the situation?
Trauma/PTSD
Sleep Issues
Family/Personal
Crisis/Immediate
Recommended Resources
For: Trauma/PTSD • Based on 47 similar cases
How recommendations work: Rankings are based on voluntary anonymous feedback from your crews. When you recommend something, users can later report (anonymously) if it helped. The system learns what works best for specific situations. You never see who used what - only aggregate effectiveness data.
Your Personal Stats
Anonymous aggregate feedback on your recommendations
Your Follow-Through Rate
78%
People you recommend to actually try it
Your Success Rate
87%
Of those who try, report it helped
You're viewing: Department Admin Interface
Budget analysis and resource performance across all stations
Department Performance Summary
All stations • Past 90 days
237
Active users of 325 total (73%)
1,247
Resource uses this quarter
82%
Average effectiveness rating
$187K
Total resource spend
Priority Action Items
Address Sleep Issue Spike
High Priority
Why: Sleep issues reported by 38% of active users, up 22% from last quarter. Pattern analysis shows correlation with recent shift schedule changes.

Recommended action: Leverage Cigna EAP sleep specialist referrals (no additional cost). 84% effectiveness in similar fire departments. Consider department-wide sleep hygiene training ($2,500).
Expand Weekend Therapy Access
Gap Identified
Why: 23 crew members specifically requested weekend therapy availability. Current Cigna EAP only covers weekday hours 9-5.

Recommended action: Negotiate weekend coverage with Cigna or add contracted therapist. Estimated cost: $18,000/year for 6 hours/week coverage.
Maintain Peer Support Program
Maintain
Why: Strong performance (89% effectiveness), high crew trust, excellent cost-per-intervention ($289). 156 interventions this quarter.

Recommended action: Continue current funding. Consider adding $15K to train 2 more peers and reduce wait times.
Budget Analysis by Resource
Cost-effectiveness and utilization data
Cigna EAP (Primary Benefit)
Annual Cost: $38,800 ($119/employee • 326 eligible)
$291
cost per effective intervention
78% Effective 134 users (41% utilization)
Strong ROI - Primary Benefit
892 total sessions this quarter • 10 free sessions per person • Virtual behavioral care most used feature
Recommendation: Maintain contract. Your 41% utilization rate is 3.4x the national average (12%) for first responders. Negotiate weekend coverage addition during next renewal.
Peer Support Program
Annual Cost: $45,000 (4 trained peers @ $5K stipend + $25K training/coordination)
$289
cost per effective intervention
89% Effective High Crew Trust
Excellent ROI
156 interventions this quarter • 87% follow-through • Cultural competency rated highest
Recommendation: Invest $15K more to add 2 trained peers. Current 3-5 day wait time could be reduced to same-day availability. Expected to increase interventions to 220/quarter.
988 Crisis Line (External)
Annual Cost: $0 (free national service)
$0
cost per effective intervention
91% Effective 24/7 Available
Critical Safety Net
34 crisis interventions this quarter • 100% successful de-escalation • Essential backup resource
Recommendation: Continue promoting. Zero cost, life-saving effectiveness. Ensure all crew members have number programmed in phones.
Crisis Text Line (External)
Annual Cost: $0 (free national service)
$0
cost per effective intervention
92% Effective Privacy-Preferred
High-Value Free Resource
47 interventions this quarter • Popular for at-station crises when phone calls not possible
Recommendation: Continue promoting. Fills critical gap for situations where talking on phone isn't feasible. Zero cost, high effectiveness.
Headspace App License
Annual Cost: $12,000 (department site license • 350 seats)
$218
cost per effective intervention
78% Effective Moderate Usage (55 active)
Review Utilization
55 effective interventions • Good for maintenance, not crisis • Only 16% of licenses actively used
Recommendation: Renegotiate to 100-seat license to match actual usage. Would reduce cost from $12K to $4K while maintaining service for active users. Saves $8K/year.
You're viewing: Crew Member Interface
What individual firefighters see when seeking resources

Benefits Provided by Your Department

Your department provides comprehensive mental health support through Cigna's Employee Assistance Program. Available 24/7 at no cost to you and your family.

Crisis Resources (Available Now)
#1
988 Suicide & Crisis Lifeline
Free - 24/7
Call or text 988 for immediate crisis support. Trained crisis counselors available 24/7. Your crew rates this 91% effective for immediate crisis situations.
91% of crew found helpful
87% actually used it
#2
Crisis Text Line
Free - Text HOME to 741741
Text-based crisis support. Response in under 5 minutes. For when you can't talk out loud. Especially popular for at-station crises.
92% of crew found helpful
<5 min response time
Your Cigna EAP Benefits (All Free)
Department-sponsored benefits available to you and your family
10 Free Counseling Sessions Per Year
Face-to-face or video • Licensed counselors
Talk to licensed psychiatrists or counselors by phone or video through MDLIVE. Schedule appointments or get care on-demand. Also includes access to Talkspace for text-based therapy.
134 crew members used this • 78% report it helped
Specialized Coaching
Substance use, eating disorders, pain management
Dedicated coaching for autism spectrum disorder, eating disorders, intensive behavioral case management, opioid and pain management, and substance use. Includes support for families.
Also covered: Legal consultation (30 min) • Financial consultation (30 min) • Identity theft support • Parenting resources • Eldercare referrals
How to Access Cigna EAP
Call 1-877-622-4327 or visit myCigna.com. Available 24/7 for you and your household family members. Completely confidential.
You're viewing: Community Intel Feed
Anonymous crew feedback that helps everyone make better decisions
Recent Anonymous Feedback
What your peers are saying about resources (all anonymous)
Cigna Virtual Therapy (MDLIVE)
2 days ago • Station anonymized
Peer Support Program
4 days ago • Station anonymized
Sleep Strategy (Community Found)
1 week ago • Station anonymized
Cigna Financial Counseling
1 week ago • Station anonymized
988 Crisis Line
2 weeks ago • Station anonymized
How Community Intel works: When crew members use resources (either from recommendations or on their own), they can anonymously report if it helped. This feedback drives the recommendation system. Your voice matters - every rating you provide helps your peers make better decisions. All feedback is completely anonymous and requires 5+ responses before appearing.